There is nothing more telling about a company than honest feedback from real life customers. Below you will find a small sample of comments received from our customers. No, this is not an imaginary list of testimonials. As you can see, every comment is accompanied by a real person's name, a real web site.
Great work Vito! The DemoDemo tutorials have helped reduce support costs and save a lot of time. I highly recommend DemoDemo.
I am very pleased with the tutorials I purchased as it has effectively reduce the amount of effort required for support and at the same time it has increased customer satisfaction. We received good feedbacks from customers for having these tutorials and we are definitely looking at buying even more tutorials in the future.
DemoDemo.com offer intelligently designed tutorials that are extremely effective and a pleasure to recommend to our clients. So far the feedback has been great and since we added them to our site one client even remarked Oh Excellent, I LOVE those tutorials!
Thanks much for the top notch customer service Vito!
The remarkable tutorials that we purchased from DemoDemo have been a huge hit with our clientbase. They have definitely cut down on the number of support tickets, but we also use them to walk a client through a procedure if needed. Every client that we have given these tutorials to has been very impressed. We will definitely purchase more tutorials from DemoDemo as we continue to grow. Thank you for helping give us a competitive edge!
This cannot be understated: the video tutorials provided by DemoDemo have been a complete success for providing the highest level of customer support. Our Help Desk ticket volume has decreased and the amount of positive feedback from the tutorials is amazing!
Very impressed as always with both the quality of the tutorials and the speed of service, thank-you. I know you have cheaper competitors but to me using DemoDemo instead is analogous to why people drive a BMW instead of a Saturn. Both get you to the same place, but for a few dollars more the experience is totally different.
Having purchased well over 200 tutorials from DemoDemo, I can certainly say we're an extremely happy client. The tutorials go over great with our clients, and our staff find it cuts down support requests dramatically, especially for new clients.The tutorials offer a great learning tool, and even better 'quick reference' for our client-base, and we couldn't be happier. Keep up the good work, DemoDemo.
Since we came across DemoDemo's Flash tutorials we have not looked back. The tutorials have saved us both time and money while Vito and his staff have always been highly professional and given us true value for money. You may find cheaper providers of Flash tutorials, but you cannot beat DemoDemo on quality and service, which in our eyes are the key to any business.
If you want to save time, money and customer service resources, I cannot recommend demodemo's products more highly. After deployment of the excellent Demo Center with a suite of tutorials, our ticket volumes dropped almost 25% in less than one month. Our customers and our tech staff love the easy to follow guides and we have been consistently impressed by the quality, standards and professionalism of Vito and his team. Highly recommended!
DemoDemo has significantly reduced our support costs. I highly recommend DemoDemo.
We are very happy with all of the flash tutorials we have purchased, it’s so nice for our clients just to actually be shown their solutions, and what the really nice bonus is how polite and friendly Vito is!
I'm happy to report that our customers love Demodemo tutorials! They are very convenient and it's easy to learn with them. We have noticed the number of trouble tickets go down a lot since we put the movies on our site. I would have to say that we now simply cannot run our business without them. Congratulations on an excellent product.
I have been in contact with Demo Demo a few times over the past 10 months ordering tutorials as we've been building our business. I have found Demo Demo to be very professional and they are very keen to supply our tutorials ahead of time. I could have designed our own tutorials given time, but for the price and convenience it was worth paying for them which allows us to focus on other things. It's difficult to say how much these tutorials have reduced our support tickets as we are still quite small, but the tutorials really do enhance our business and adds to the professional presentation of our site as well as being an excellent support resource. I have no hesitation in recommending Demo Demo as they are very friendly, flexible and provide a good service to the hosting community - if only ALL hosting companies would follow this fine example!We will definitely use Demo Demo again.
Well it sure didn't take long did it! I sent out the demo notice about 30 minutes after I downloaded them and had them online and within about 10 minutes, I was getting responses from my customers regarding just how informative and simple they were to use. I just finished counting the replies and over 57 of my clients have emailed me with a thanks. I'll be honest, with a response like this, the price you pay for these tutorials is almost priceless. Thanks again Vito and keep up the great work.
After uploading Demodemo cPanel tutorials the response from customers was beyond positive. The number of support tickets has decreased, while our conversion ratio has increased. The flash tutorials work splendidly as a marketing tool.At a time when credibility within the hosting industry is at an all time low, web hosts must make that added effort to prove their credibility. Demodemo flash tutorials effectively increase brand image and credibility. I recommend them to all serious web hosting professionals.
Running a small business is an immense task, and having to respond to numerous questions asking how to use the control panel is a serious drain on precious time. Luckily these DemoDemo Flash Tutorials have proved to be the cure!You can get a rough estimation of a company by their willingness to help out and quickness to respond to emails. When I had an issue with one of my recently purchased flash tutorials, I emailed support and had a response in *four* minutes. That is true dedication! Not only that, but the friendly nature and helpfulness of the response proved to me that DemoDemo is an outstanding company that I will gladly do business with again in the future..
Simple and easy - nothing beats your flash tutorials!! After we have installed the tutorials, we have gotten back some very nice reviews and testimonials about these flash tutorials. Our new customers like the ideas of having this flashy learning center to help them get started with their new hosting service. Life has never been easier than this. We are no longer busy replying support tickets from our new customers. They learn themselves and they are happy!
Like most, MySiteSpace offers a 30-day money back guarantee. Well last night we received a refund request from a brand new signup saying, "I just cannot figure out how to change my domain name so please cancel the service." She was registered through MelbourneIT so we reply, "Of course we will, but just in case you have not seen it please check out this tutorial..." with a link to the MelbourneIT DNS one. Here is her exact reply..."WOW! That was great! Thank you. I have completed the changes. I wish I had found that. I was in the wrong place to try to make changes. LOL Thank you so much!"
Needless to say we kept her business. Thanks Vito!
Support tickets? What support tickers?
After installing DemoDemo's online tutorials, life is a breeze! The customers love them, and it gives us more time to concentrate on more important issues. After installing the tutorials, I actually checked several times to see if our email was still working! I couldn't figure out why I wasn't getting flooded with email requests anymore. I thought for sure something was wrong! Nope, nothing was wrong - in fact everything was right! Customers were obviously answering their own questions and not having as many problems.
Good job Vito!
...we were one of the first to use these when they first came out and our support questions pertaining to these items have dropped in half...
DemoDemo has certainly worked very well for us and our clients. It is easier to point a client to a movie tutorial rather than explain procedures via email or over the telephone. We have now integrated the movies into our support site and have definitely noticed a considerable reduction in support requests. Vito is also a fantastic guy, very helpful and very prompt service.
The Hsphere tutorials are an outstanding product. We bought the Hsphere End Users and the Hsphere Resellers Series. We have then referenced on our web site and in the Main Panel of the Control Panel where a client will see the Tutorial link if they are about to send in a trouble ticket. We also provide a link in our Welcome letter to new clients and request they review them prior to setting up their site.
We sent out an email to all clients asking them to review these tutorials when we first installed them. We did not track how many reviewed the tutorials but we have seen a significant drop in support requests for help on items covered by these tutorials. We now include a reference to these tutorials in every support request that we answer.
The number of Trouble Tickets relating to the Control panel by end users has dropped 30% since we added this feature and those of resellers over 50% as most the control panel questions are covered in the tutorials. We are looking forward to any new updates that you add to both series of tutorials as Hsphere continues to evolve.
Some of our clients have emailed to congratulate us for adding this feature to the control panel as it answered their questions concerning control panel features such as managing their email accounts. They state that these tutorials are very easy to understand and follow.
After this success with the Hsphere series we are going to buy your FTP, FrontPage and SiteStudio tutorials for our clients. These should reduce a large percentage of our current Trouble Tickets requests based on how successful your Hsphere tutorials were in reducing support requests relating to the client using the control panel to set up and control their account with us.
Adding some "DemoDemo" Flash movies to our Customer Support Centre has greatly reduced support tickets and general "how do I do this.." emails. The professional look and feel, combined with the ease of use, reinforces our commitment to customer support
Vito .. Dealing with your company has been a pleasure .. A refreshing change from the usual what you see is not what you get. The demo's look & work great just as advertised. Thanks.
Very very impressed - the logo looks very sharp and the tutorials are brilliant. Very happy!
Demodemo tutorials helped us to reduce simple-support questions. Our web hosting service improved, allowing us time to develop more features
The DemoDemo tutorials added an extra level of professionalism to our website. They're great, our clients love them and they give us more time to focus on our business.
Keep up the good work.
The DemoDemo tutorials have been an immense help to us in our business. We even recommend them to our resellers from a link within the reseller control panel. Besides the technical usefulness of the demos, Vito and the crew have been awesome to deal with.
Having just invested in a set of cPanel Advanced tutorials from DemoDemo.com, we are extremely impressed with the quality and speed of service provided. The tutorials are clear, concise and cover all of the most common questions and tasks. An invaluable time saver for web hosts everywhere. Thank you DemoDemo!
The Ensim Tutorial movies we use are without a doubt a great help for many of our customers and are highly appreciated by them as well as by our team ;-). We didn't regret buying them for one second.
DemoDemo provides the best way to train new users, as well as support staff on the Hsphere Web Automation system. Since the introduction of the tutorials our support calls are fewer and quicker. When a user requests information about a feature our support staff provide the link to the specific tutorial via email to the client. The next communications from the client is usually a thank you.The tutorials are used daily by our support staff to refresh knowledge of how a feature operates. The best investment we ever made.
DemoDemo.com solutions are awesome!! I mean that really sums it up. It has greatly improved our response times to customers by directing them to the tutorials on our site. 99% of our tech support issues are related to what the tutorials cover and the time it saves is invaluable for us and our customers. We look forward to continuing our relationship with DemoDemo.com as new versions of our hosting control panel are released.
Thank you so much!
I just moved all my customers from another control panel to the H-sphere system. It could have been a disaster without your flash tutorials. We purchased both the end user and reseller movies. You have a great product, and better service. Keep up the good work!
At Infenro Hosting we were bombarded with common issues concerning CPanel and Web Host Manager. These were simple basic issues that were easily resolved, but required support staff to spend most of thier time answering. We searched for solutions to free up our support staff while still being able to provide exceptional support service for our clients.Thanks to DemoDemo.com, we have implemented their branded Video Tutorial Series.
Although it has not eliminated all our basic support questions, it did eliminate a lot of Trouble Tickets. Now our support staff can spend more time on system administration. I recommend DemoDemo.com's Video Tutorials to any web host provider.
A fantastic service! Very professional and fast. I have bought 6 sets of tutorials so far and they have been a tremendous help. The time we have to spend on support has been greatly reduced. Keep up the great work!
Buying your CPanel and WebHost Manager tutorials is one of the best new investments we made for our hosting company this past year. We've had nothing but positive feedback from our customers from the day we put them on our site, and almost immediately the number of support tickets dropped substantially. The amount of money we are saving on support costs "dwarfs" the price of your tutorials.... and I thank you for that!
Keep up the good work Vito, and keep sending those "new tutorial" notices!!
Demo Demo webhost flash tutorials has helped my business in many ways. The price of these tutorials I think should be twice the price for what you are getting back in sales. I can't begin to tell you how these tutorials can helped my webhosting business. Vito provides professional, excellent and speedy customer service. He answered all my questions and his customer service is priceless ! The best of the best here !
The personalized demos are great...they certainly save me support time by being able to allow customers to watch them for simple issues as opposed to sending in tickets. Not only that, but the customers are then able to fix/complete tasks themselves later. The pricing is unbeatable for a service that looks to cost much more. The completion of my order anddelivery was also first-rate.
At Vilitas, one of our biggest obstacles with coverting visitors to sales was the lack of a good solid introduction to our Virtual Dedicated Server hosting platform. Text is just text, pictures are just pictures, but a custom flash movie devloped by DemoDemo is what has really given us the edge recently, and our sales conversion ratio has improved significantly! Thanks a lot guys, your work is marvelous. And I really mean it!
The tutorials that we purchased from DemoDemo.com have been a great hit with our clients. They certainly do help in reducing the number of support tickets, but they are also great to make references to if a client requires some help to carry out a task in Cpanel for example. Every client that we have shown these tutorials to have been very impressed. We are sure to purchase more tutorials from DemoDemo.com as they come out. Good job Vito, keep up the good work!
I believe these tutorials are a great asset to any hosting company, The step by step visual process makes it easy for out clients manage all aspects of their control panel. Our clients don't want to read boring instructions, they like to watch movies that visually explain the step by step process in real time. We have noticed a huge drop in our support calls and email which saves us valuable time and money.
Since I started using the Ensim demo files on my website I have had 80 % fewer support tickets. For me demodemo.com is the solution to give customers a good view about your product. Not only are their products very good in money saving, but also the discount on future updates was really nice to see.
Our DemoDemo H-Sphere Control Panel tutorials have directly contributed to reducing our post-sales technical support calls by over 40% - new customers are always telling us how much they like the tutorials. Definitely gives us a competitive edge!
